Question 1

How do I order my medications?

Accepted Answer

You can shop directly on our website, ask our Enoré AI assistant, or message us on WhatsApp. Once confirmed, we process and dispatch your order swiftly and discreetly.

Question 2

Are your medications genuine?

Accepted Answer

Yes. We source directly from trusted manufacturers and verified distributors. PocketPill is committed to delivering only safe and authentic medications.

Question 3

Do I need a prescription to order?

Accepted Answer

Over-the-counter (OTC) medications can be ordered directly. For prescription-only medicines (POM), you will need to upload a valid prescription during checkout or share it with our pharmacists via WhatsApp.

Question 4

How fast is delivery?

Accepted Answer

We offer fast, discreet delivery across Nigeria. Delivery availability and timing depend on your specific area and order, and our team will confirm the exact details before you pay.

Question 5

Can I speak to a pharmacist before buying?

Accepted Answer

Absolutely. Our licensed pharmacists are available for private consultations via WhatsApp or voice call. We provide expert advice on dosage, side effects, and drug interactions.

Question 6

Is my consultation really private?

Accepted Answer

Yes. Consultations happen on your personal WhatsApp thread with the pharmacist. There is no public profile, waiting room, or front-desk handover. Your conversations and data are treated with strict confidentiality.

Question 7

Do you offer specialized care for chronic conditions?

Accepted Answer

Yes. We specialize in sourcing and delivering medications for oncology, mental health, and other chronic conditions, ensuring you never run out of essential care and have the right guidance.

Question 8

What happens after I reach out for a consultation?

Accepted Answer

A licensed pharmacist asks a few focused questions, listens to what is going on, and shares clear next steps. If you need a prescriber, we will tell you what to ask for and when to seek further care.

Question 9

Can the pharmacist prescribe medication?

Accepted Answer

PocketPill is a pharmacist consultation and education service. We can explain treatment options, flag interactions, and help you prepare for a prescriber, but a licensed physician must issue any new prescription.

Question 10

What if I am not sure where to start?

Accepted Answer

Start a message on WhatsApp before paying. A short back-and-forth is enough to point you toward the right route. There is no pressure to book.

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